Work Wellness Coach – Firelands Forward

Aug 23, 2023 | Jobs

Firelands Forward
Work Wellness Coach 

Location: Multiple locations throughout Erie, Huron, and Ottawa Counties, Ohio
Supervisor: Firelands Forward Director 

This dynamic full-time position implements the Firelands Forward Employer Resource Network (ERN) program. Firelands Forward is a business-driven workforce development initiative managed by the Erie County Economic Development Corporation. Firelands Forward and the Erie County Economic Development Corporation are strategically aligned with the Greater Sandusky Partnership, a private sector organization committed to growing the population of Erie County and the surrounding region. 

Learn more about Firelands Forward here
Learn more about Employer Resource Network (ERN) here 

Summary: The Work Wellness Coach provides complex information and referral services to workers affiliated with the Employer Resource Network (ERN). Employees request social service assistance and resources from the Work Wellness Coach through the program. The position involves interviewing employees to identify problems, determining the level of assistance needed, and referring employees to the appropriate agency or other follow-up services. Responsibilities require considerable contact with employee-members of various socio-economic groups, as well as interaction with other agencies, antipoverty workers, and the general public. The work of the Work Wellness Coach will be performed under the general supervision of Firelands Forward. 

Specific Responsibilities: To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, documentation and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Participates and upholds the values and processes devoted to continuous quality improvement in all ERN activities. 
  • Helps employees in accessing tools, training, or services they need to overcome their barrier(s) to employment. 
  • Develops an employee assistance plan after conducting an oral needs assessment and interview and verifies subsequent eligibility. 
  • Works in conjunction with human resources, supervisors, and management to help identify employees in conflict. 
  • Identifies additional barriers to employment and assesses appropriateness of training/educational services. 
  • Creates and updates manuals and/or computer database client files by recording each contact made with employees and maintains records required for follow-up. 
  • Keeps current files of social services available to employees of ERN member employers and provides information on how to obtain services. 
  • Arranges services with providers as required by case notes and plans. 
  • Assists ERN company employees in completing written applications for social services when needed. 
  • Provides emergency assistance and crisis intervention to employees when necessary. 
  • Produces written/data reports to be presented at monthly ERN board meetings. 
  • Maintains and manages regular contact with supervisors to reinforce and monitor work progress and to ensure quality, coordinated, and timely service delivery to ERN employees. 
  • Establishes relationships and maintain appropriate connections to internal and external employee resources. 
  • Participates in state and national peer learning activities to share and build best practices. 
  • Embeds into each environment of the ERN participants to build trust and relationships with management and employees. Position Requirements and 


  • Undergraduate degree in Human Services, or Human Resources or related field or two to five years related experience and/or training or equivalent combination of education and experience. 
  • Experience in community support services or ability to quickly familiarize and build network of community service organizations  
  • Work with limited supervision. 
  • Ability to be empathetic to others who may be struggling with a diverse set of issues. 
  • Possess strong problem-solving skills in order to be innovative while addressing complex problems. 
  • Ability to work well in a team environment. 
  • Demonstrated ability to track progress and maintain employee contact. 
  • Ability to communicate effectively (oral and written) with staff, employees, management, referral sources, public, etc. 
  • Ability to write accurate and concise case notes. 
  • Proficient in Microsoft WORD, EXCEL, and POWERPOINT. 
  • Provide own transportation to work locations. 
  • Ability to work with and be sensitive to people from diverse backgrounds. 
  • Ability to attend meetings, trainings, and professional development opportunities as required. 
  • Ability to comply with policies and procedures at various employer locations, as well as federal and state, confidentiality laws as described in HIPPA (Health Insurance Portability Accountability Act). 

This is a full-time salaried position with travel requirements across our service territory, Erie, Huron & Ottawa Counties. Must be willing and able to attend after-hours meetings and events as needed. Compensation is commensurate with experience with an expected salary $45,000-$50,000 annually. 

To Apply:
Interested candidates should email a resume and cover letter to
All applicants will be reviewed as received until 9/8.

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