Customer Service Expert to Speak November 6, courtesy of the I70/75 Development Corporation

Oct 19, 2020 | Events, News, Newsletter

The I70/75 Development Corporation is sponsoring a no-charge online presentation by Louis Gravance, open to all economic developers, on November 6th at 11:30am. Mr. Gravance is a customer service guru and former training designer for Walt Disney World in Orlando, Florida.  After almost two decades with Disney, Louie was drafted by Bank of America and ING Financial to help re-think service in the investment industry.  There, Louie became the first Disney University professor to successfully replicate and implement the Disney curriculum outside of Disney, bringing him national attention and a new career in speaking and consulting. His fundamental message is that an excellent customer experience is built on excellenbt service.  Excellent service means ALWAYS doint the right thing and treating people well, including our employees and coworkers.

Anyone interested in participating can access the event agenda and registration at: http://events.r20.constantcontact.com/register/event?oeidk=a07ehcd1hlt3e0e6476&llr=4nzeiltab.

A Stronger Workforce through Understanding Mental Health and Addiction

About three months ago, we launched our Recovery Within Reach campaign, a first-of-its-kind effort to educate Ohioans about the financial effects of opioid addiction — and to connect them with treatment options close to their homes.

Our goal is to create a new way of talking about addiction, one in which people consider the facts and practical realities of how substance use disorder affects their lives. Not long ago, Gov. Mike DeWine challenged all of us in state government to think of ways we could help Ohioans navigate the opioid crisis that has affected our state for so long. For us, that meant considering the financial effects of addiction — and providing tools and trainings to help Ohioans and financial advisers talk about addiction and access care.

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Newark Development Partners continues to make strides in Downtown Newark

Newark Development Partners (NDP), the community improvement corporation for the City of Newark, continues to further development in the Downtown through various projects. The sale of the Hudson Avenue Church with surrounding property, the renewal of the Downtown Special Improvement District and the commencement of construction at the Historic Arcade are all recent successes for the City of Newark.

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