Customer Service Expert to Speak November 6, courtesy of the I70/75 Development Corporation
The I70/75 Development Corporation is sponsoring a no-charge online presentation by Louis Gravance, open to all economic developers, on November 6th at 11:30am. Mr. Gravance is a customer service guru and former training designer for Walt Disney World in Orlando, Florida. After almost two decades with Disney, Louie was drafted by Bank of America and ING Financial to help re-think service in the investment industry. There, Louie became the first Disney University professor to successfully replicate and implement the Disney curriculum outside of Disney, bringing him national attention and a new career in speaking and consulting. His fundamental message is that an excellent customer experience is built on excellenbt service. Excellent service means ALWAYS doint the right thing and treating people well, including our employees and coworkers.
Anyone interested in participating can access the event agenda and registration at: http://events.r20.constantcontact.com/register/event?oeidk=a07ehcd1hlt3e0e6476&llr=4nzeiltab.
Capitalizing on rural corporate site location opportunities
Rural communities are prime targets for companies considering a corporate site location project. Rural areas in the U.S. cover 97 % of the nation’s land area but contain 19.3 % of the population who are more likely to own a single family home, are older and less likely to hold a bachelor’s degree or be in poverty than their urban counters.
read moreAEP Names Wells Vice President, Sales, Economic and Business Development
American Electric Power (Nasdaq: AEP) has promoted Timothy J. Wells to vice president, Sales, Economic and Business Development, effective Nov. 2, 2020. Wells replaces Mark James who retired last month.
Wells, 55, will lead AEP’s efforts to attract new commercial and industrial customers to its service territory and help existing customers take advantage of AEP’s growing menu of business consultation services. AEP has unique expertise in the energy field and has become a trusted energy advisor to many of its larger customers. Wells will be responsible for leading growth in services that fall outside of the distribution and transmission of electricity, in addition to helping communities bring new jobs to their local economies.
read moreNorthwest Ohio Businesses Hosting OH•ZONE: A Virtual Career Fair
As the economy recovers and Ohio businesses across the state work to stay open or in some cases reopen, JobsOhio’s Northwest Ohio Network Partner, the Regional Growth Partnership, hosting OHZone, a virtual career fair, on Thursday, November 5, 2020.
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